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Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS: We ship within Canada & the continental United States, shipments overseas and to AK, HI, YK, NT, NWT will be quoted on a case by case basis.  A tracking number will be provided by email to give you the ability to track your order throughout the shipping process. All items are carefully packaged to prevent damage during transit. Shipping is free with a minimum order subtotal (after discounts) of $150.00 or more and $19.95 for orders under $150.00 within North America.  Free shipping does not apply to *wholesale accounts or to addresses located in Hawaii, Alaska, Yukon, NWT, and Nunavut.  Shipping to those locations will be quoted separately.* A wholesale account is defined as any account with negotiated contract pricing less than our standard discounts. Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.

FOR ORIGINALS: We ship worldwide. All items are carefully packaged to prevent damage during transit. Shipping times are dependent on the courier. Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.


What is your Policy on Returns/Exchanges/Refunds?

I want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact me here and include your order number and a brief description of what’s going on. Someone will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.


How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter HERE !

You can also follow me on  social media as I am constantly posting about new work!

Instagram: errin_witherspoon

Facebook: Errin Witherspoon


Do you include hanging hardware with your prints?

Yes, the hanging hardware included for canvases is a high-grade braided wire fastened to D-rings, ready to hang. The face mount to acrylic comes with a back frame installed for easy hanging.  Simply counter sink 1-3 screws with a large head into you wall making sure they are level. The screw head should sit about ½” out of the wall, and the back frame will then rest on the screw(s). The back frame is intended to hang flush to the wall. If you have older walls or special finishes please take this into consideration before installation.


ARE YOUR PRINT CANVASES CONSIDERED GICLEE QUALITY?

Yes.  Our canvases are digital prints produced on inkjet and latex printers.  We use only archival quality inks and artist grade canvases.


HOW IS THE PRINT CANVAS STRETCHED?

We use a propriety blend of canvas that is stretched over 1.5” or 0.75” kiln dried wooden stretcher bars.  All canvases come with hanging hardware and strainer supports on any canvas over 30" wide.


CAN I HANG MY PRINT CANVAS IN THE BATHROOM?

Yes, just make sure the canvas is not in direct contact with water.


Privacy Policy

Your privacy is important to us. The personal information you enter at checkout such as credit card, name, phone number, email and mailing address, are protected by Authorize.net. This site may request personally identifiable data from you (“personal information”), which may include your email address, and other personal information such as your address, telephone number, etc., and in the case of online shopping, credit card number and expiration date. We endeavours to do our best to protect the privacy of your personal information and will not use this information except in connection with your use of this web site and for the development of the website so that we can provide you with the highest quality of services. We may use your email address to send you information concerning the organization and this website, unless you advise us that you do not wish to receive this information.

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